100% Satisfaction Guarantee
When you purchase a gasket from CoolerGaskets.com we want you to feel confident that your purchase is backed by our 30-Day 100% Guarantee. If you are not completely satisfied with the quality of the gaskets you purchased, contact our customer service department immediately and we will do everything in our power to correct the problem. If we cannot do this, we will authorize a 100% refund of your gasket's subtotal or an exchange for another product. We'll make sure you have a gasket that works for your unit!
All of our OEM Quality gaskets are made to order. Please follow our measuring instructions carefully before placing your order.
- We want you to end up with the right gasket for your unit on your first try. However, if you made a measuring mistake or an incorrect profile choice on your gasket order, notify us within 30 days and we will offer 100% of your incorrect gasket's subtotal as in-store credit toward your correct gasket order! You only need to pay towards the gasket price if there is a price difference between your old and new gasket.
- Special Order items as well as select hardware orders may incur a 35% restocking fee upon product return.
NEED TO RETURN OR EXCHANGE AN ORDER?
Prior to returning any item please call us at 855-288-2259 or email email@example.com and we will provide you with a return authorization. We will also inform you of any restocking fee to be incurred by the return.
Gasket Return Terms (Made In House):
- Returns within 30 days of order ship date: 100% of your returned subtotal will be refunded.
- Cannot refund or exchange any gaskets from order ship dates past 30 days.
Special Order Return Terms (Special Order Gaskets & All Hardware):
- Retuns only accepted within 30 days of order ship date.
- Special order items and Hardware being returned will incur a 35% restocking fee.
What to do:
- Locate your order number!If you are unsure what your order number is, we can look up your order by the email address on file.
- Contact us! Call us at 855-288-2259 or email us at firstname.lastname@example.org.
- Make sure to speak with a Cooler Gaskets staff member before mailing any item back.
- Get a return authorization! Put this return authorization on the outside of the package or on a sheet and include it inside the shipment.
- Return Special order products in their original box.