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Customer Service

We really want to make sure you get the right gasket. We understand that mistakes are sometimes made, so we are prepared to help in any way possible to fix the problem and make sure you get what you need in a timely manner.

With no mechanical or electrical components, gaskets are pretty easy to figure out. Unfortunately, commercial refrigeration equipment usually get a lot of abuse, so the equipment might not be in its original condition. For this reason, it is very important that you check out the entire door and hinge system when diagnosing a bad gasket.

It is not uncommon for a gasket to rip or tear due to incorrect hardware, so just replacing the gasket might not fix the cause of the problem. If you are not sure what caused your door to stop working properly, let us know, and we will try to help you figure out what went wrong.

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We offer a 100% Money Back Gurantee.  We know that your time is important and getting the right gasket is critical.  We will provide you a new gasket or refund your money if you are not satisfied with your gasket for any reason.  If you end up with a gasket that does not work for whatever reason, please contact us immediately so we can get you a replacement gasket quickly.

Please let us know what is wrong with the gasket you have and we will figure what needs to be done to get you the correct replacement part. In some cases we have been able to fix the problem without sending out a new part, saving customers a lot of time.