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General FAQ
How do I reach customer service?
Can I change or cancel my order?
When/why do I need to replace my gasket?
How do I clean my gasket?

How do I reach customer service?

  • Our customer service team is ready to help you M-F from 8am to 5pm EST.
  • Call or text us at (855) 288-2259.
  • Email us at
  • For the quickest assistance, start a live chat!

Can I change or cancel my order?

  • In order to cancel or change an order that has been submitted, you must contact customer service immediately.
  • Due to our quick fulfillment practices, we need to make changes before your order leaves production and is put into shipping status.
  • Orders on account can be updated as long as they are still in production.
  • Credit card orders must be canceled and refunded. If your order has been shipped, you will need to create a return.

When/why do I need to replace my gasket?

  • Gaskets can last up to a year or more with light use, but in a high-volume, busy restaurant, expect to replace them every 4-8 months.
  • It is easy to spot wear and tear like cracks, or anything else that is apparent with the naked eye. To be sure, we recommend the dollar bill test and the light test.
  • If you notice any change in performance, loose seals or can’t remember when you last replaced them, it’s probably time!
  • You need to replace a refrigerator gasket to maintain the proper seal, preventing cold air from escaping and ensuring energy efficiency.
  • A small investment in proper gaskets saves you a lot of money on wasted food and repairs/replacements for overworked appliances.

How do I clean my gasket?

  • Mix warm water with mild soap. Chemicals and bleach found in detergents can dry out your gaskets and cause premature cracking.
  • Wipe away debris with a soft cloth.
  • Clean the gasket with the soapy solution.
  • Use a soft brush for stubborn stains.
  • Rinse with clean water and dry thoroughly.
  • Inspect regularly for damage and replace if needed.