How do I start a return or exchange?

• Prior to returning any item please call us at 855-288-2259 or email support@coolergaskets.com and we will provide you with a return authorization. We will also inform you of any restocking fee to be incurred by the return.
• Locate your order number! If you are unsure what your order number is, we can look up your order by the email address on file.
• Contact us! Call us at 855-288-2259 or email us at support@coolergaskets.com.
• Make sure to speak with a Cooler Gaskets staff member before mailing any item back.
• Get a return authorization! Put this return authorization on the outside of the package or on a sheet and include it inside the shipment.
• Return Special order products in their original box.

What is your exchange/return policy?

• Returns within 30 days of order ship date are eligible for replacement, return or exchange. We look at each return on a case-by-case basis to determine shipping fee responsibility. The return may also be subject to a restocking fee of 18-25%
• We cannot refund or exchange any gaskets from order ship dates past 30 days.
• Any returns without an RMA#, issued COD, or freight collect will be refused.

When will my return/exchange be complete?

• Once we receive your returned package, we match it up with the return request and initiate the refund. Please contact us before returning an item, because without the proper documentation we cannot guarantee a timely refund and the return will most likely be refused.

Can I exchange for a different item?

• Yes. While we can work with you to refund or charge for a difference in two products, we find that it is usually a better option to initiate a new order and receive a complete refund for the original order