We understand how important it is to receive your gasket, strip curtain, or cutting board quickly — especially when your equipment is down. While we ship most orders the same or next business day, delivery times can vary depending on your location, carrier, and the product type.
Here’s everything you need to know about when to expect your order and how to track it from our warehouse to your door.
1. How to Track Your Delivery
The fastest way to check your delivery status is to use the tracking number included in your shipping confirmation email.
Your confirmation email will contain:
- The shipping carrier (UPS, FedEx, or USPS)
- A tracking number unique to your order
- A direct tracking link to view real-time updates
Clicking the tracking link will show your order’s current location, estimated delivery date, and any transit updates directly from the carrier.
Tip: If you don’t see your confirmation email, check your spam or junk folder — sometimes automated emails get filtered.
2. Typical Delivery Timeframes
Delivery times depend on your location and the shipping method you selected at checkout.
|
Shipping Method |
Average Delivery Time (U.S.) |
Details |
|
Standard Ground |
1–5 business days |
Fast, economical option for most customers |
|
2-Day Shipping |
2 business days |
Available for most products at checkout |
|
Overnight Shipping |
Next business day |
Orders must be received before 2 PM EST |
|
Freight or Large Orders |
3–7 business days |
May require additional handling time |
Once your order ships, transit times are controlled by the carrier — but we’ll always provide tracking so you can follow your shipment’s progress.
- How Shipping Time Differs from Processing Time
It’s important to note that delivery time starts after your order has shipped. Processing and production times vary depending on the product:
|
Product Type |
Processing Time Before Shipment |
|
Stock gaskets & strip curtains |
Ships same day if ordered before 2 PM EST |
|
Custom cutting boards |
1–2 business days |
|
Custom-sized gaskets |
1–2 business days |
|
Bulk or large orders |
1–3 business days |
Once shipped, your delivery timeframe depends on the carrier and your location.
4. Tracking Not Updating?
If your tracking information hasn’t updated for more than 48 hours, don’t worry — here’s what may be happening:
- The carrier hasn’t scanned the package yet (common during weekends or holidays).
- The shipment is in transit between distribution centers.
- Weather or regional delays are temporarily affecting updates.
If tracking doesn’t update after 3 business days, contact our team and we’ll reach out to the carrier on your behalf.
5. What to Do If Your Package Is Delayed or Missing
If your package shows “delivered” but you haven’t received it:
- Check around your property, back door, or mailroom.
- Ask coworkers or building staff if they accepted the delivery.
- Wait 24 hours — sometimes carriers mark packages “delivered” early.
- If it still hasn’t arrived, contact us — we’ll assist with next steps.
For shipments marked “delayed,” we can provide an estimated delivery update once the carrier confirms new tracking information.
6. Need Assistance?
If you’re unsure about your delivery date or need help tracking your order, our Customer Service team is happy to help.
Contact CoolerGaskets.com:
- Phone: (855) 288-2259
- Email: support@coolergaskets.com
- Live Chat: Monday–Friday, 8 AM–5 PM EST
Please have your order number or tracking number ready so we can assist you quickly.
Quick Summary
|
Question |
Answer |
|
Where can I find my tracking number? |
In your shipping confirmation email |
|
How long does delivery take? |
1–5 business days (varies by location and shipping method) |
|
When does the delivery countdown start? |
After your order has shipped |
|
What if my tracking isn’t updating? |
Wait 48 hours or contact Customer Service |
|
What if I didn’t receive my package? |
Check surroundings, wait 24 hours, then contact us |
