We know you’re eager to get your order, and we make it simple to check the latest updates at any time. Whether you ordered gaskets, strip curtains, or custom products, here’s how to find your order status and what each stage means.
1. Check Your Order Status Online (Fastest Option)
The quickest and easiest way to check on your order is to log in to your CoolerGaskets.com account.
How to check your order:
- Visit CoolerGaskets.com.
- Click “Account” or “Log In” at the top of the page.
- Select “My Orders” to view your order history.
- Click on the order number to see current status updates, including:
- Order Received: We’ve received your order and it’s being processed.
- In Production: Your gasket or cutting board is being custom manufactured.
- Shipped: Your order has left our facility — tracking information is available.
If you placed your order as a guest (without an account), you can still find your tracking information in your order confirmation email once your package ships.
2. Track Your Shipment
Once your order ships, you’ll receive a shipping confirmation email containing:
- Your tracking number
- The shipping carrier (UPS, FedEx, or USPS)
- A direct link to track your shipment
Clicking the tracking link will show real-time delivery updates directly from the carrier.
Tip: If you can’t find your shipping email, check your spam or junk folder — some email filters occasionally misplace automated confirmations.
3. Understanding Order Processing Times
|
Product Type |
Typical Processing Time Before Shipping |
Status You'll See |
|
Standard gaskets or strip curtains |
Same day if ordered before 2 PM EST |
“Shipped” within 24 hours |
|
Orders placed after 2 PM EST |
Next business day |
“Processing” |
|
Custom cutting boards or large orders |
1–2 business days |
“In Production” |
|
Custom-size gaskets |
1–2 business days |
“In Production” |
Once shipped, most U.S. orders arrive within 1–5 business days, depending on your location and selected shipping method.
4. Don’t See Your Update Yet?
If it’s been more than 2 business days since you placed your order and you haven’t received a shipping confirmation, please:
- Double-check your spam/junk folder.
- Make sure your payment was successfully processed.
- Contact our Customer Service Team — we’ll review your order status in real time.
5. Contact Customer Service
Our team is always happy to help if you can’t locate your order information or need clarification on your shipment status.
Contact Options:
- Call: (855) 288-2259
- Email: support@coolergaskets.com
- Live Chat: Available Monday–Friday, 8 AM–5 PM EST
When reaching out, please include your order number and the email address used at checkout to help us locate your order quickly.
6. Common Order Status Terms Explained
|
Status |
What It Means |
|
Order Received |
We’ve received your order and it’s being processed for fulfillment. |
|
In Production |
Your gasket or cutting board is being manufactured to your specifications. |
|
Ready to Ship |
Your order has been packaged and labeled for pickup by the carrier. |
|
Shipped |
Your order is in transit — tracking details have been emailed. |
|
Delivered |
The carrier has confirmed delivery to your address. |
7. Summary
|
Need To... |
Here’s How: |
|
Check order progress |
Log in to your account → My Orders |
|
Track your shipment |
Use the tracking link in your email |
|
Haven’t received tracking info |
Wait up to 2 business days or contact support |
|
Get help fast |
Call, email or start a live chat |
