At CoolerGaskets.com, we stand behind the quality of our products and our commitment to customer satisfaction. Every gasket we sell is built to meet commercial-grade performance standards — but if something isn’t right, we’ll make it right.
Our 30-Day 100% Satisfaction Guarantee ensures that you can order with confidence knowing your purchase is fully protected.
Warranty at a Glance
|
Situation |
Covered? |
Resolution |
|
Manufacturing defect |
✅ Yes |
Replacement or refund |
|
Material failure (within 30 days) |
✅ Yes |
Replacement or refund |
|
Incorrect product shipped by CoolerGaskets.com |
✅ Yes |
Exchange or refund |
|
Customer ordered wrong size/profile |
❌ No |
Replacement available for purchase |
|
Damage from improper installation |
❌ No |
Replacement available for purchase |
|
Chemical or cleaning damage |
❌ No |
Replacement available for purchase |
|
Normal wear and tear |
❌ No |
Not covered |
Our 30-Day 100% Satisfaction Guarantee
If you are not completely satisfied with the quality, fit, or performance of the gasket you received, simply contact our Customer Service team within 30 days of delivery.
We’ll work with you to quickly resolve the issue by:
- Identifying and correcting the problem, such as helping confirm fit or installation
- Authorizing an exchange for a replacement gasket if the issue cannot be fixed
- Issuing a 100% credit (for the product subtotal) if a replacement is not suitable
Our goal is simple: to ensure you have a gasket that works perfectly for your unit.
What’s Covered
Our warranty covers:
- Manufacturing defects, such as faulty seals, missing magnets, or improper welding
- Material defects that cause the gasket to fail under normal use within 30 days
- Incorrect product shipments or errors in fulfillment on our part
We will replace or refund any gasket that meets these conditions once verified by our support team.
What’s Not Covered
Our guarantee does not cover issues caused by:
- Incorrect measurements or model selection provided at the time of order
- Damage during installation, including improper fit due to warped doors or bent tracks
- Normal wear and tear after use
- Chemical damage from harsh cleaning products such as bleach, ammonia, or solvents
- Misuse or neglect, including operation under abnormal conditions
If your gasket issue falls outside the warranty terms, our team can still assist in determining whether a replacement is the best solution.
How to Request a Warranty Review
To begin a warranty claim, please contact Customer Service with the following information:
- Your order number
- A brief description of the issue
- Photos of the gasket showing the defect or problem
- (Optional) The make and model of your cooler or freezer
Send your request to support@coolergaskets.com or call (855) 288-2259. A representative will review your claim and provide next steps, including return instructions or replacement details.
Refunds and Exchanges
Once approved:
- Refunds are issued for the gasket subtotal and processed to the original payment method.
- Exchanges are sent as soon as your replacement gasket is ready.
- If you ordered by credit card, please allow 3–5 business days for the refund to appear on your statement after processing.
Our Commitment
We understand how critical properly sealed refrigeration equipment is to your business. That’s why every CoolerGaskets.com order is backed by our straightforward, no-hassle satisfaction policy. We’ll do everything possible to ensure you receive a gasket that fits perfectly and performs reliably.
