How do I start a return or exchange?

At CoolerGaskets.com, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’re here to help make the process as quick and easy as possible. Because many of our products are custom-built to order, please review the guidelines below before sending any items back to ensure eligibility and to avoid unnecessary delays.

1. Contact Customer Service First

Before returning any product, you must obtain a Return Authorization (RA) from our Customer Service team.

You can reach us:

• Phone: (855) 288-2259
  
  
• Email: support@coolergaskets.com
  
  
• Live Chat: Available Monday–Friday, 8 AM–5 PM EST

Our team will confirm whether your item is eligible for return or exchange and provide detailed shipping instructions.

Important: Do not ship products back without speaking to a CoolerGaskets.com staff member first. Unauthorized returns cannot be processed and may be refused at delivery.

2. Locate Your Order Information

To help us process your request quickly, please have one of the following ready when you contact us:

• Your order number (found in your confirmation email)
• The email address used at checkout

If you can’t find your order number, our team can look it up using your email address or business name.

3. Get a Return Authorization (RA) Number

Once your return has been approved, you’ll receive a Return Authorization (RA) number along with shipping instructions.

• Clearly write or print the RA number on the outside of your package.
• Include a copy of the RA confirmation or email inside the box for verification.
• Returns without an RA number may be delayed or rejected.

4. Repack Your Item Properly

Returned items must be in new, unused condition and shipped in their original packaging whenever possible.

For special-order or custom-built products, the original box is required for proper protection during return transit. Please ensure all hardware, mounting parts, or accessories are included.

If you’re returning a gasket, avoid folding or creasing it during packaging — this can damage the magnetic insert and void eligibility for exchange or credit.

5. Understand Restocking Fees and Return Eligibility

• Stock products may be subject to a restocking fee, depending on condition and reason for return.
• Custom or made-to-order items (such as custom-sized gaskets or cutting boards) cannot be returned or exchanged, as they are manufactured to your specifications.
• Damaged, used, or improperly packed returns may not be eligible for refund or exchange.

Our Customer Service team will inform you of any restocking fees or conditions before approving your return.

6. Exchange Process

If you need to exchange a product for a different size, profile, or model:

1. Our team will help identify the correct replacement.
2. Once your return is received and inspected, your exchange order will be released.
3. In some cases, we may issue a store credit or partial refund toward your new order.

For urgent replacements, you can also choose to place a new order immediately, and we’ll refund or credit the original once it’s returned and processed.

7. Refunds and Processing Time

Approved refunds are issued to the original payment method unless otherwise specified.

• Refunds are typically processed within 5–7 business days after your return is received and inspected.
• If you paid via credit card, allow an additional 3–5 business days for your bank to post the credit.

You will receive an email confirmation once your refund or exchange has been completed.

Summary: Return & Exchange Quick Guide