At CoolerGaskets.com, our primary focus is fast, reliable service across the United States. However, we understand that customers outside the U.S. also need high-quality refrigeration gaskets, strip curtains, and cutting boards. While we don’t currently offer standard international shipping through our website, we’re happy to review international orders on a case-by-case basis to see if we can fulfill your request.
1. Countries We Commonly Ship To
We’ve successfully completed orders for customers in:
- Canada
- Mexico
These regions are typically the easiest to accommodate because of their proximity and accessible ground and freight carrier options. For all other international destinations, we evaluate orders individually to confirm feasibility.
2. How to Request an International Shipment
If you’re located outside the U.S. and would like to place an order:
- Contact our Customer Service team with your product list and shipping address.
- We’ll review your order and confirm:
- Whether we can fulfill your request
- Available carriers and delivery options
- Estimated shipping costs and lead times
- If approved, we’ll provide a custom shipping quote and arrange manual invoicing to ensure accurate payment and documentation.
Contact us to request an international quote:
- Email: support@coolergaskets.com
- Phone: (855) 288-2259
- Live Chat: Monday–Friday, 8 AM–5 PM EST
3. What to Know Before Ordering Internationally
|
Topic |
Details |
|
Shipping Costs |
International freight and duties can significantly increase total cost. We’ll provide an upfront quote before finalizing your order. |
|
Delivery Times |
Expect longer transit times than standard U.S. deliveries, depending on customs clearance and local carrier service. |
|
Customs & Import Fees |
Customers are responsible for any applicable taxes, import duties, or brokerage fees charged by their country’s customs agency. |
|
Carrier Options |
We typically use UPS or FedEx International, but may suggest alternate options depending on the destination. |
|
Product Restrictions |
Some gasket materials or packaging may face import restrictions. Our team will notify you if this applies to your order. |
Tip: If you have a preferred freight forwarder or logistics partner in the U.S., we can also ship domestically to their address for export handling.
4. Alternative Option: Use a Freight Forwarder
Many international customers choose to work with a U.S.-based freight forwarding company to simplify the process.
Here’s how it works:
- You place your order using the freight forwarder’s U.S. address as the shipping destination.
- Once your order arrives there, the forwarder handles international delivery, customs documentation, and fees on your behalf.
This option is often faster, more affordable, and gives you control over shipping preferences.
5. Summary
|
Question |
Answer |
|
Do you ship internationally? |
Not by default — we review each request individually. |
|
Which countries do you usually ship to? |
Canada and Mexico. |
|
How do I request a quote? |
Contact Customer Service with your full shipping address and order details. |
|
Can I use a freight forwarder? |
Yes, this is often the fastest and most cost-effective method. |
|
Who pays import fees and taxes? |
The customer is responsible for all international duties, taxes, and brokerage charges. |
