Do I have to pay duties and taxes?

If you’re ordering from outside the United States, you may be responsible for import duties, taxes, and other customs-related fees when your shipment arrives in your country. These fees are determined entirely by your local government and customs agency — not by CoolerGaskets.com.

We want you to be fully informed about what to expect, so here’s how it works.

1. Who Determines Duties and Taxes

All import duties, VAT, GST, brokerage fees, and customs handling charges are determined by the destination country’s customs authority.

These fees are based on several factors, including:

• The country of import (each has its own regulations)
• The declared value of the goods being shipped
• The type of product (e.g., commercial refrigeration parts)
• Local tax laws and applicable tariff classifications

CoolerGaskets.com has no control over these charges or their calculation.

2. Who Pays the Fees

As the importer (the customer), you are responsible for all duties, taxes, and brokerage fees associated with your order.

Your carrier (UPS, FedEx, or another international courier) will typically:

• Notify you if customs fees are due before delivery.
• Collect payment directly from you (often online or at the time of delivery).

Failure to pay these fees may result in your package being held, delayed, or returned to the U.S.

Important: CoolerGaskets.com cannot reimburse or prepay international import duties or taxes.

3. Estimating Potential Charges

While we can’t calculate international fees in advance, here are some general guidelines:

To get an estimate before ordering, contact your local customs office and ask about import codes for refrigerator parts (HTS Code: 8418.99) or industrial accessories.

4. Customs Processing and Delays

Please note that customs clearance can occasionally delay delivery — especially during peak shipping periods or when additional documentation is required.

CoolerGaskets.com provides all necessary export paperwork to expedite customs clearance, but processing times vary by country.

5. If You Refuse to Pay Duties or Taxes

If you decline to pay import fees and your order is returned to us:

• The cost of return shipping and any associated carrier fees will be deducted from your refund.
• Original shipping charges are non-refundable.
• Custom-made or made-to-order products are not eligible for refund once shipped internationally.

6. Summary