Can I exchange for a different item?

Yes! We’re happy to help you exchange an item for a different product, size, or model. However, because of our quick production times and the custom nature of many of our products, the most efficient way to make an exchange is usually to place a new order and receive a refund for the original item.

Below you’ll find a breakdown of how the exchange process works and what option is best for your situation.

1. Determine If Your Item Is Eligible

Before initiating an exchange, please confirm that your item meets our return eligibility requirements:

• Must be within 30 days of the order ship date.
• Must be unused, uninstalled, and undamaged.
• Must be a stock item (custom-sized or made-to-order products are not eligible for exchange).

If you’re unsure, contact our Customer Service team with your order number and product details.

Contact us:

• Phone: (855) 288-2259
• Email: support@coolergaskets.com
• Live Chat: Monday–Friday, 8 AM–5 PM EST

2. How to Exchange Through a New Order (Fastest Option)

For most customers, the simplest and fastest way to exchange an item is to:

1. Place a new order for the product you need.
• This ensures your replacement ships immediately and avoids delays while the original is being processed.
  
  
2. Request a Return Authorization (RMA) for your original order.
• Once approved, ship the original item back following the return instructions.
  
  
3. Receive your refund once the return is received and inspected.

This method eliminates waiting for an exchange to process before receiving the new product — a big time-saver, especially for busy kitchens or facilities.

3. Direct Exchanges (Case-by-Case)

In limited cases, we can process a direct exchange:

• If both items are of equal or similar value, and
• If your return is still within the 30-day return window, and
• If inventory is available for immediate replacement.

When applicable, we will:

• Adjust for price differences by issuing a refund or collecting additional payment.
• Ship your new item once the original product is returned and inspected.

Your Customer Service representative will confirm whether a direct exchange or a new order/refund is the better option based on your situation.

4. Important Notes

• Exchanges cannot be processed for custom-made or cut-to-size items, as these are produced specifically to your order.
• Any returned items must be in original condition with all components and packaging.
• Unauthorized returns or packages sent without an RMA number may be delayed or refused.
  
  

5. Typical Timeline